What is the PMA?
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Our Property Management Academy® (PMA) explains the ‘how’ and ‘why’ of property management. Relevant regardless of where you are located in the world, the PMA teaches every property management task’s objectives, outcomes, task flow and timelines. The interactive online learning environment allows your Purple Powered VAs and in-house property management team to gain the expert knowledge and know-how they need to help your business become the ‘Agency By Choice’.
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Practical training for all property management professionals
Our training is a must-do for all property management professionals who want to learn the ‘practical side of property management’. Your Purple Powered VAs and entire in-house property management team, including yourself as the Business Leader, can upskill through the PMA. Being 100% online and available 24/7, you can complete the training anytime and anywhere.
Choose from 3 Training Bundles
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Business and leadership training bundle
The Business and Leadership training bundle is specifically designed for you, the Business Leader, and consists of eight courses. [read more]
The Service and Operations training bundle is designed for your Purple Powered VAs and in-house property management team and consists of 28 courses.
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Service and Operations training bundle
The Service and Operations training bundle is designed for your Purple Powered VAs and in-house property management team and consists of 28 courses. [read more]
The Service and Operations training bundle is designed for your Purple Powered VAs and in-house property management team and consists of 28 courses.
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Growth and Prospecting training bundle
The Growth and Prospecting training bundle is available for team members who are responsible for growing your business and consists of six courses. [read more]
The Service and Operations training bundle is designed for your Purple Powered VAs and in-house property management team and consists of 28 courses.
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Measure competency
One of the PMA training’s unique features is its ability to measure participants’ competency. We use scenario-type, case study, role-related, multiple-choice, true or false and phrase-gap selection questions to help participants transfer their understanding to their workplace and role. Another major advantage of our training is its ability to report each in-house team member’s competence and completion to you, the Business Leader, so you can keep track of results.
What training do your Purple Powered VAs receive?
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Program 1: Understanding your role
- From good to great to phenomenal
- Time management and task structures – Creating your OWN™ (Optimal Week Navigator)
- Prevention, protection and security
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Program 2: New managements
- From Contact to contract
- From contact to takeover
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Program 3: New tenancy
- The preferred property management company
- From inspection to we love it
- Application – diligent processing
- Entry inspection
- Tenancy agreement
- Rented – completing the process
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Program 4: Maximising returns, optimising growth and nurturing clients
- Arrears monitoring and management
- Fixed tenancy – protection of the client and the company
- Managing maintenance
- Property assessment inspections
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Program 5: Managing change during tenancy
- Co-habiting tenants
- During the tenancy
- Lease break
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Program 6: Managing vacating tenants and terminations
- Management terminations
- Vacating in style – protecting the brand
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Program 7: Creating consistency through policy and procedures
- Archives
- Contractors – service advocates
- Mail logging and tracking
- Managing management keys
- Filing made simple
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Program 8: Ensuring compliance through audit
- Managing compliance – daily auditing
- Managing compliance – weekly auditing
- Managing compliance – monthly auditing
Jo-Anne Oliveri
A leading authority on all things property management, Jo Oliveri, CIPS, TRC, is the Founder and Managing Director of ireviloution and author of Find Your Property Manager NOW. With almost 30 years’ real estate experience, she is an international property management identity who has trained thousands of business owners and property managers worldwide. Teaching your Purple Powered VAs and in-house property management team the ‘A to Z’ processes of being an Agency By Choice, Jo guides every participant through the iiIPMA training.
